Skills of Professional Communication in the Doctor-Patient System in Medical Organizations Providing Primary Health Care

Abstract

Improving the quality of professional interaction between medical staff and patients and their relatives is an important aspect of the transition to human-centered management of medical organizations. According to statistics, the total number of patient complaints is increasing every year. The level of communication skills among medical professionals in primary healthcare settings does not meet the requirements of the partnership model for most of its elements. Training in professional communication skills enhances their application by doctors in various specialties.